About QReserve
QReserve Inc. is a thriving software company headquartered in Hamilton, Ontario, Canada. We specialize in top-tier scheduling and resource management software solutions that are deployed in hospitals, prestigious post-secondary institutions, publicly traded life science companies and private sector organizations all over the world.
While our reputation precedes us (read our Capterra reviews), our expanding scope and customer base necessitates a dedicated Manager of Training & Implementations on our team.
Role Overview
We are seeking a dynamic and experienced Manager of Training & Implementations to lead the initial discovery and onboarding process for new clients and manage complex projects. The ideal candidate will have a strong background in the software industry, exceptional communication and leadership skills, and a passion for helping clients successfully adopt our software solutions.
As a Manager of Training & Implementations at QReserve, you will:
Key Responsibilities:
- Lead and manage the training and implementation projects to ensure successful client onboarding and adoption of our software.
- Develop and deliver comprehensive training programs for clients, focusing on maximizing their understanding and use of our software.
- Conduct engaging and informative product demonstrations to showcase the value and capabilities of our software to prospective clients.
- Collaborate with internal and external teams to ensure seamless integration and customization of our software for clients.
- Serve as the primary point of contact for clients during projects, ensuring clear communication and seamless project execution.
- Provide expert guidance and support to clients during the implementation process, addressing any challenges and ensuring timely resolution.
- Build and maintain strong relationships with clients, serving as a trusted advisor and champion for their needs.
- Manage multiple projects simultaneously, ensuring that all deliverables are met on time and within budget.
- Maintain up-to-date knowledge of our software and industry trends to provide clients with the best possible training and support.
- Develop and maintain training materials, including user manuals, video tutorials, and online resources.
- Monitor and evaluate the effectiveness of training programs, making continuous improvements based on client feedback and performance metrics.
- Attend local industry events, such as trade shows or conferences to stay current on industry trends and network with other industry professionals
Qualifications:
- Bachelor’s degree or diploma in engineering, life science, commerce, computer science, information systems, or a related field.
- 3+ years of experience in the software industry with a proven ability to quickly learn and adapt to new technologies and software platforms.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
- Extensive experience in leading product demos and client training sessions.
- Strong project management skills, with the ability to manage multiple projects and deadlines effectively (Project Management and/or Change Management certification is an asset).
- Excellent problem-solving abilities and a customer-centric approach.
- Strong organizational skills and attention to detail.
- Being multilingual is an asset as we are a global company.
What We Offer
- A place in an advancing Canadian tech scale-up with a clear vision for growth.
- Competitive salary and benefits package.
- Salary range for this position is between $70,000 and $90,000 per year based on experience and capability.
- Career growth and training opportunities.
- Opportunities to work with a wide range of globally recognized customers.
- A voice in shaping our product and development roadmap.
- Flexible working hours and locations with the possibility of travel opportunities.
- We are primarily a work from home team but occasionally (weekly or less) meet in person.
Applying
Interested? Please send your application to work@qreserve.com. Speak to your levels of experience and capabilities as related to our listed qualifications and anything else you think would be relevant to this position.
Note: Only shortlisted candidates will be contacted for interviews. Your application will be kept on file for up to 12 months for consideration of future roles unless requested otherwise.
QReserve champions diversity and inclusivity. We are an equal opportunity employer and are dedicated to accommodating individuals with disabilities throughout the recruitment process.