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Subprocessors

Last Updated: April 1, 2021

QReserve uses a number of subprocessors to provide services and meet its obligations to customers. We limit the number of subprocesses and ensure subprocessors are compliant with GDPR regulations. Furthermore, our subprocessors are obligated to not use the information we process through them other than for the explicit purposes outlined below.

Core Services

These subprocessors are used to provide QReserve's core services to most users.

Google Cloud Canada

Purpose:Provides hosting infrastructure including web hosting, database hosting, DNS, and file storage.
Location:Canada (Montreal, Quebec)
Compliance:GDPR compliant

Amazon Web Services

Purpose: Provides backup hosting infrastructure including web hosting, database hosting, and file storage.
Location: Canada (Toronto, Ontario)
Compliance: GDPR compliant

SparkPost

Purpose: Provides email sending services. SparkPost does not retain the contents of emails other than during the time it takes to send the email.
Location: USA
Compliance: GDPR compliant

Occassional Services

These services only interact a small subset of users in special situations.

Stripe

Purpose: Provides payment processing for purchases made with credit cards. Only activated when a site administrator visits a their subscription management page or pays an invoice with a stripe hosted payment page.
Location: UK
Compliance: Privacy Policy

Global Payments

Purpose: Provides online payment services to merchants.
Location: Canada / US
Compliance: Privacy Policy

Heartland Payments

Purpose: Provides online payment services to merchants.
Location: Canada / US
Compliance: Privacy Policy

Bambora

Purpose: Provides online payment services to merchants.
Location: Canada / US
Compliance: Privacy Policy and GDPR Compliance

Google Maps

Purpose: Provide address to location translation when setting locations in QReserve.
Location: USA
Compliance: Google Maps Platform Terms of Service and Google Privacy Policy

Supporting Services

Customers do not interact with these services but information about customers may be processed on their platforms such as contact information on an invoice, support emails, or business documents.

Slack

Provides internal communication tools.

Microsoft Office 365

Provides document storage.

FreshWorks

Provices email hosting and document storage.

Google Workspace

Provides email hosting, calendars, document storage, and video conferencing.

GreenBack

Provices supporting accounting services.

Intuit

Provides supporting accounting services.