The Scenario

Sometimes, researchers don't just need access to a machine; they need your facility's expertise to run it for them. You might have a constant stream of researchers asking for help with sample preparation or data analysis. Instead of managing these requests through scattered emails and chat messages, this setup creates a professional request queue. You can keep this access restricted to your internal QReserve users, or flip a switch to make your forms public—perfect for hosting on your own website or sharing via a direct link. It allows your staff to officially receive, review, and track every service request, ensuring no project falls through the cracks.

QReserve Subscription: Standard
Implementation Difficulty: Intermediate

Implementation Steps

1. Configure the Resource: Navigate to Resources → Add Resource, create the resource, and set its calendar type to Requestable.
2. Build Your Intake Form: Navigate to Administration → Forms → Create Form to design a form for your project requirements, then attach it to the Service Request resource.
3. Set Approver Rules: Go to the resource profile and designate an Approver so staff receive automated notifications for new submissions.
4. Enable Web Requests (Optional): To offer public booking, go to Administration → Web Integration → Create New Web Integration and select Public Slot Booking & Requests.
5. 1. If creating a Web Integration for this Request, make sure the resource has the following parameter enabled: [Resource Name] → Requests → Public Web Integration Requests → Enabled.
5. Track Progress: Click any request and select + New Project to centralize file storage, manage collaborators, and track progress.

📖 Learn more about Forms

📖 Learn more about Request Mode

📖 Learn more about Project Management

📖 Learn more about Web Integrations

🎬 Watch Setup Video Guide