Documentation

Enterprise IT Guide

We understand that a successful software deployment begins with a strong, transparent partnership with IT. This guide is designed to provide your team with the essential technical, security, and compliance information needed to vet and deploy the QReserve platform, ensuring a secure, seamless, and efficient rollout for your organization.

Security and Compliance

Please refer to our Security & Compliance page for full details and to request reports.

  • We are SOC 2 Type II compliant with an independent third-party audit.
  • We are Microsoft 365 Certified with a Microsoft verified audit.
  • We are GDPR compliant.
  • We maintain a list of sub-processors for your reference.
  • We undergo annual penetration testing with results available to customers under NDA.

Our data centres are located in Canada and hosted by Google Cloud and Microsoft Azure.

Authentication Options

QReserve provides local authentication via an email address and password or optional integrations with single sign-on identity providers (IdP). We support any SAML2 compliant IdP with Okta and Microsoft Azure (Entra ID).

Single-sign on can be set up as an exclusive sign-on option or as a supplementary sign-on option for your users. We support reading user group and user attributes with customizable mappings.

For local authentication accounts, QReserve supports second factor authentication (2FA) via TOTP codes (e.g. Google Authenticator, Authy, etc.), Passkeys, and hardware keys (e.g. YubiKey).

Integrations Available

QReserve provides several integrations available to users and/or your system administrators. Enterprise deployments may choose to remove access to integrations if desired.

Individual User Level

Administrator Level

Email Deliverability

If your users are experiencing email deliverability issues we can work with your email security team to mitigate any issues that could include:

  • Email delivery tracing
  • IP and domain allow lists
  • SPAM filter tuning

Please note that, to prevent abuse, QReserve will not attempt to send an email to an address that bounces back due to non-existence. If this situation affects one of your users, please contact us to remediate the situation.

Sandbox Environment

Some enterprise deployments may come with access to an external, non-production, sandbox environment for your users. This platform provides a mirrored copy of production data, synchronized once per week, for testing, training, and experimenting.

Contact Information

QReserve's technical team is available to assist with deployment, troubleshooting, and any other situations that may arise with direct access to our developers and infrastructure team. Please open a support ticket with your inquiry and an appropriate person will be in touch to provide assistance.